Technical Help

SUBMIT our HELP form

If you do not hear back from us by the next business day, something has gone wrong, so contact us again — or call and leave a message.

Call if you cannot submit the HELP form

Submitting our HELP FORM should be your first step to reach us. If that does not work, call us and leave a voice message toll-free 1.800.331.2282. Voicemail is checked frequently during regular business hours. We will respond to you by email when possible.

Speak slowly and clearly and leave us your:

full name
email address
telephone number
product name
description of the problem.

Call us if you cannot submit the HELP form

Business Hours

Our normal business hours are Mondays to Fridays, 8am to 5pm EDT. But, we do monitor requests that come in after hours. We try to respond to after-hour requests on the same day when we can, but for sure by the nextday.