Technical Help

SUBMIT our HELP form

If you do not hear back from us by the next business day, something has gone wrong, so contact us again — or call and leave a message.

Call if you cannot submit the HELP form

Submitting our HELP FORM should be your first step to reach us. If that does not work, call us and leave a voice message toll-free 1.800.331.2282. Voicemail is checked frequently during regular business hours. We will respond to you by email when possible.

Speak slowly and clearly and leave us your:

full name
email address
telephone number
product name
description of the problem.

Call us if you cannot submit the HELP form

Business Hours

Our normal business hours are Mondays to Fridays, 8am to 5pm EDT. But, we do monitor requests that come in after hours. We try to respond to after-hour requests on the same day when we can, but for sure by the next business day. (Remember that a business day excludes weekends and holidays, but we often respond on those days too).

We want to help you!

Here is our help process in more detail.

Seriously, we absolutely, positively want to help you make the most of our products. MediaSpark does not use a call center for customer support. Your questions are handled by the actual team that develops our products. Most requests are handled within a few minutes or hours, or by the next business day at the latest. We respond to all requests.

Submitting our HELP FORM is the best way to get help from us because it allows us to capture the information we need from you and to reply to you during or after regular business hours.

When you submit our HELP form, an email is immediately sent back to you confirming that we have received your request. If you do not receive this email, check your spam folder. If you do not see the email, it means we have not received your request, or that your request was received but that we are unable to email you back because of some type of email filter between us. If this happens, try submitting the HELP form again, and if you still do not get our confirmation email, then call us right away.

HELP FORM

Use our HELP form

If you do not hear back from us by the next business day, something has gone wrong, so please call us!

Call us if you cannot submit the HELP form

Speak slowly and clearly and leave us your:

full name
email address
telephone number
product name
description of the problem.